Unless you can link a fan with real-world purchase data, that connection is meaningless outside of Facebook.
You need an email address, cookie, or link to tie that user to a name in your customer database.
Facebook can serve as a loyalty program for your existing customers — regardless of whether they’d become fans — and to drive awareness among friends of fans, by leveraging social actions. That hits the very top and very bottom of the marketing funnel, but leaves the middle empty.
Read On
September 9, 2011
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