Everybody keeps a list of the people who make their jobs and lives more difficult, even if they never write it down. It's a safe bet that IT pros' lists are longer than most.
You might think IT's greatest enemies are cyber criminals and malware authors. But far worse are those who make the lives of these evildoers that much easier. In fact, the greatest enemies of IT are members of the community IT serves: from clueless suits to annoying power users, from miserly managers to those friends and family members who are always hitting you up for free tech support. Any one of them can keep you from doing your best -- or getting anything done at all.
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February 3, 2010
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