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August 4, 2011

5 Ways To Beef Up Customer Service On Facebook

Uh oh: Retailers ignore British customers on Facebook.
That’s what Conversocial claims based on researching the content and responsiveness of the U.K.’s top 10 retailers on Facebook — based on Econsultancy’s ranking of fan sizes.
While Conversocial says that the best performing retailer was responding to questions within an hour, the worst-performers seemed to have little interest in moderating their online communities.

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