4 Quick Tips for Using Social Media for Customer Service

With the popularity of social media, more people are veering away from traditional channels like calling or emailing to voice their opinion of companies, opting to do so over sites like Facebook and Twitter instead. The question is: Are you listening?

If your company doesn't have someone manning your social media channels for customer service-related inquiries -- and responding correctly -- you might be turning off droves of current and potential paying customers. That was the topic of a panel discussion, "Changing Expectations of Customer Service," yesterday at the Social Media Week conference in New York City.

Source: 4 Quick Tips for Using Social Media for Customer Service | Entrepreneur.com