How to determine what’s working in your social media campaign

Even though social media has been around for a quite a while and is still trending, many digital marketers are struggling with how to measure the ROI of their social media campaign. This question gets asked a lot, even though many large and small organizations have already integrated this communication medium into their traditional marketing efforts.

Naturally, it’s common sense that businesses want to see if their social media campaign is helping them reach their goals. Social media is all about the community which you do your business with, and actually has little to do with “media”. So in truth, if you are measuring your social media campaign, it must focus on and reveal insight about the members of your community and how engagement with them impacts your business. Social media is a medium that works because it allows people to communicate with each other and it’s not about disruptive communication where you don’t have a say.

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Source: How to determine what’s working in your social media campaign | memeburn